The BB SilkFlex™

I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase.

• Easy Returns & Exchanges

• Hassle-Free Process

• Builds Customer Confidence

Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

• Rinse or wash in lukewarm water gently with moisturizing or hydrating shampoo and conditioner

• Rinse thoroughly to ensure no product build-up

• Gently blot with microfibre towel and allow to air dry or blow dry using low heat

• Use Wig hangers to store in a breathable bag

• Do not store while damp

• Always comb /brush out hair after wearing before storing

Order Processing:

• ⚡️ Same-day shipping is available for destinations in Lagos. Cut-off time is 3PM (Monday - Saturday).

• Orders placed on weekends or holidays will be processed the next working day

• Pre-ordered products can only be shipped out after the pre-order cut-off date shown on the website.️

• If your order contains a mix of products that are available to ship now and products on pre-order, they will ship when the product is back in stock.

• You can also request to split your order into 2 shipment batches so that the pre-ordered product does not delay your shipment. Contact support to split your order.

  
  

Important Notes on Shipping

• We offer same-day shipments in Lagos only. Cut-off time is 3PM for items to ship same-day, else they ship next-day.

• Delivery within Lagos takes 1 working day after it's shipped out.

• All shipments outside Lagos are done via express or standard shipping. Shipping rates and shipping timelines vary depending on the destination and are calculated at checkout.

• Express shipping outside Lagos takes 2 - 4 working days. While standard shipping outside Lagos takes 4 - 7 working days.

• International delivery takes 5 - 7 working days.

• Please note that shipping windows do not include the processing time.

  
  

Tracking:

• Express shipping orders receive a tracking code immediately after they are shipped.

• Lagos shipments and Standard shipping orders may not have a tracking code.

  
  

Have questions?

Contact info@barbiebundles.com or message us on WhatsApp.